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What We Do

Service & Maintenance

From design to installation, HCE are here to turn your catering vision into reality.

HCE are here to keep your kitchen operational through PPM or reactive call outs.

We pride ourselves in our aftercare capabilities. We offer a range of comprehensive planned preventative maintenance programmes and repair services supported by an emergency call out provision.

HCE recommend regular maintenance of your catering equipment. This is essential for the smooth running of your operation and to maximise the lifespan of your equipment.

We can offer the services of our dedicated, trained and qualified Engineers to visit your site(s), dependant on how many covers you serve. Just like a car, your catering equipment needs routine maintenance to prevent breakdowns.

The advantages of our PPM Service:

  • Ensures your equipment runs at maximum capacity and efficiency
  • Reduced equipment malfunction and loss of income
  • Ensures compliance with HSE legislation and terms from your insurers
  • Preferential discounted call-out rates
  • When equipment fails, we have the systems in place to ensure that HCE can help you get back up and running with the minimum of downtime. We offer both new and existing customers a 24 hour On-Call service and our fully trained and qualified Technicians are available to react to your emergencies as they arrive.
GETTING STARTED

Budget needn’t be a barrier to maintaining your perfect kitchen.

We know budget is a big concern. That’s why we harness the latest technologies and take extra care to find you the most suitable, economic and practical solutions that  allows you to maintain your kitchen within your price range. Talk to us about funding packages that could be available for your business needs.

Get in touch to discuss your project

When equipment fails, we have the systems in place to ensure that HCE can help you get back up and running with the minimum of down-time. We offer both new and existing customers a 24 hour On-Call service and our fully trained and qualified Technicians are available to react to your emergencies as they arrive.

Our Engineers hold a vast array of universal parts in stock on their vans to try to fix your problem on the first visit but you may require further parts to complete the repair. With our open-book pricing structure we provide a full quote for your repair which we always ask you to authorise prior to us carrying out the works.

I remember one time when we had a problem with a key piece of equipment and the manufacturer wasn’t able to send anyone on site to fix it. HCE stepped in and sent their own engineer immediately, who fixed the problem straight away. We were extremely grateful as it kept us operating.

Pheobe Zhao

Call us on 02380 271 010 to discuss your commercial kitchen project or equipment today